ISO 9001 / IMS Pulse Quality
Keep quality work connected.
IMS Pulse Quality brings process objectives, customer feedback and supplier reviews into one workspace, alongside documents, audits and corrective actions.
Tools for quality teams
Processes & objectives
Assign process owners, define performance measures and targets, record results and keep the next review or improvement action visible.
Customer feedback
Capture customer feedback and complaints, document the investigation and response, and record the follow-up with the customer.
Supplier reviews
Record supplier evaluation criteria, review performance and document approval decisions or conditions.
Risk Management
A working example
From an entry to evidence of action.
Record a customer complaint, keep the investigation with the feedback entry and use a corrective-action record to assign responsibility and verify the result.
The shared tools behind every app
Controlled documents
Create or upload files, manage access, preserve revisions and organise document reviews. Editor availability varies by format and plan.
Web and mobile
Use the same workspace across devices. Online Word and Excel editors share live drafts. Download supported files before working offline and review conflicts after reconnecting.
IMS Pulse Auto
Ask questions about permitted records and saved documents, follow linked sources and preview new drafts before confirming. Professional or Enterprise, AI setup and workspace opt-in are required; usage allowances apply.
People and permissions
Assign work, control module access and restrict documents to appropriate members. App access and subscription allowances apply separately.
Choose a plan for this app
Basic, Professional and Enterprise are available individually for each app. See current monthly and annual prices, user limits, storage and editor features on the pricing page.
These tools support records and workflows; they do not reproduce the full standard or demonstrate compliance on their own. Independent certification bodies make certification decisions.